Versand

Last updated: 1 September 2026

This Shipping and Delivery Policy applies to orders placed with Schlafkontrolle, operated by Dmytro Bukhtaiev ("Schlafkontrolle", "we", "us" or "our"). It should be read together with our Return and Refund Policy and Terms of Service.

Where we ship

We ship only to destinations and addresses accepted by our checkout. Available countries or regions, delivery methods and charges are shown after you enter the delivery address. The presence of a country in the storefront selector does not by itself guarantee that every product can be delivered there.

Processing time

Unless a different processing period is shown on the product page, at checkout or in your order confirmation, we normally aim to process in-stock orders within 1–3 business days. Business days are Monday to Friday, excluding public holidays in the place of dispatch. Orders placed after working hours, on weekends or on public holidays begin processing on the next business day.

Pre-orders, personalised items, products with a stated lead time and orders requiring address, payment or fraud checks may take longer. If an item becomes unavailable or a material delay arises, we will contact you and explain the available options, including cancellation and a refund where applicable.

Delivery estimates and charges

The delivery methods, charges and available estimates for your address are displayed at checkout before you place the order. Any delivery date or window is an estimate unless we expressly agree a guaranteed date in writing. Delivery may be affected by the destination, carrier capacity, customs, weather, public holidays and other events outside reasonable control.

Unless a different time has been agreed, goods supplied to UK consumers will be delivered without undue delay and no later than 30 days after the contract is made. Mandatory local consumer rights concerning late delivery remain unaffected.

Tracking and split shipments

If tracking is available, we send the details to the email address used at checkout after dispatch. An order containing several items may arrive in more than one parcel or from more than one dispatch location. You will not be charged additional delivery fees solely because we split a shipment after accepting the order.

Address accuracy and changes

Please check the recipient name, full address, postcode and contact details before paying. Contact info@schlafkontrolle.com immediately if you notice an error. We will try to update the order, but we cannot promise a change after processing or dispatch. If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay the reasonable cost of redelivery where the law permits, after explaining the amount.

Customs, import tax and duties

Tax, duty and import treatment depends on the destination and the option shown at checkout. Where checkout states that duties and taxes are included, no additional amount should be due for those included charges. Otherwise, the recipient may be responsible for import duties, taxes or carrier handling fees imposed by the destination country, to the extent permitted by law. We recommend checking local requirements before ordering. We do not under-declare a parcel or mark a commercial order as a gift.

Late, lost or damaged deliveries

If tracking has not updated, the estimated delivery window has passed, or a parcel appears lost, contact us with your order number. We remain responsible for delivery to a consumer until the goods come into the physical possession of you or a person you nominated, except where you independently arranged a carrier that we did not offer.

If a parcel arrives visibly damaged, photograph the packaging and item where practical and contact us promptly. Do not use an item that appears unsafe. Reporting damage promptly helps us investigate with the carrier, but it does not reduce rights that cannot lawfully be limited.

Refused and uncollected parcels

If a parcel is refused or not collected and is returned to us, we will contact you. Depending on the reason and applicable law, we may refund the eligible amount after deducting only costs that we are legally entitled to deduct, or offer redelivery at a reasonable additional charge. Refusing delivery does not by itself provide all information needed to exercise a statutory cancellation right, so please also tell us clearly if you wish to cancel.

Contact

Email: info@schlafkontrolle.com

Business and correspondence address: Dmytro Bukhtaiev (Schlafkontrolle), 5 Cheapside, London EC2V 6AA, United Kingdom.