Return & Refund Policy
Last updated: 1 September 2026
This Return and Refund Policy applies to purchases made from Schlafkontrolle, operated by Dmytro Bukhtaiev ("Schlafkontrolle", "we", "us" or "our"). It is intended to explain our standard process. Nothing in this policy limits any mandatory rights you have under applicable consumer law.
Your right to cancel an online order
If you are a consumer in the United Kingdom or European Economic Area, you normally have the right to cancel an online purchase without giving a reason. Tell us that you wish to cancel within 14 days after the day you, or a person nominated by you, receives the goods. If one order is delivered in separate shipments, the period normally starts after the last item is received.
To exercise this right, email info@schlafkontrolle.com with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form at the end of this policy, but you do not have to.
After telling us that you are cancelling, send the goods back within 14 days. Contact us before posting anything so that we can confirm the correct return instructions. Unless we give you a different return address in writing, returns should be addressed to: Dmytro Bukhtaiev (Schlafkontrolle), 5 Cheapside, London EC2V 6AA, United Kingdom. Keep proof of posting.
Condition of returned goods
You may inspect and handle an item only as you reasonably would in a physical shop. Please return it with all supplied parts, accessories, instructions and, where reasonably possible, its original packaging. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Opening delivery packaging by itself does not remove your cancellation right.
Exceptions to change-of-mind cancellation
The statutory cancellation right may not apply to:
- sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken;
- goods made to your specifications or clearly personalised;
- goods that deteriorate or expire rapidly; and
- other items excluded by applicable law.
We will not apply a hygiene exception merely because an outer delivery box was opened. If an exception is relevant, we will assess the specific product, its protective seal and the applicable law. These exceptions do not remove your rights where goods are faulty, unsafe, damaged, not as described or otherwise do not conform to the contract.
Faulty, damaged, unsafe or incorrect goods
Please contact us promptly if an item arrives damaged, is incorrect, appears unsafe, develops a fault or does not match its description. Include your order number and a clear description; photographs or video may help us assess visible damage but are not required where it would be unreasonable to provide them.
Where the goods do not conform to the contract, the remedies available to you may include rejection and a refund, repair, replacement or a price reduction, depending on the circumstances and applicable law. For qualifying UK purchases, the short-term right to reject faulty goods generally lasts 30 days. Consumers in the EEA also have mandatory legal-guarantee rights under the law applicable to their purchase. We pay reasonable return costs for goods confirmed or reasonably reported as faulty, damaged, unsafe, incorrect or not as described.
Return costs and original delivery charges
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we agreed to pay it or failed to tell you that you would bear that cost. For faulty, damaged, unsafe, incorrect or misdescribed goods, we will provide or reimburse a reasonable return method where required by law.
When a statutory cancellation applies, we refund the price paid and the cost of our least expensive standard delivery option. Any extra amount paid for premium or expedited delivery is not refundable beyond the standard-delivery amount unless required by law. We do not charge a restocking fee.
Refund timing and method
We may withhold a change-of-mind refund until we receive the goods or you provide evidence that you sent them back, whichever happens first. We will issue the refund without undue delay and no later than 14 days after that point. Refunds are made to the original payment method unless you expressly agree otherwise, and you will not be charged a fee for the refund. Your bank or payment provider may need additional time to display the credit after we issue it.
Exchanges
For a change of colour, model or other preference, the clearest process is normally to return the eligible item for a refund and place a new order. If an item is faulty or incorrect, contact us so we can arrange the remedy available in your circumstances.
Orders not yet dispatched
If you wish to change or cancel an order before dispatch, contact us as soon as possible. We will try to help, but an address or order change may not be possible after processing begins. This does not affect any statutory cancellation right that applies after delivery.
How to contact us
Email: info@schlafkontrolle.com
Business and correspondence address: Dmytro Bukhtaiev (Schlafkontrolle), 5 Cheapside, London EC2V 6AA, United Kingdom.
Model cancellation form
Complete and return this form only if you wish to cancel the contract:
To: Dmytro Bukhtaiev (Schlafkontrolle), 5 Cheapside, London EC2V 6AA, United Kingdom; info@schlafkontrolle.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: