We're here to help

Have a question about a product or an existing order? Send us the details below and we’ll reply as soon as we can during normal working hours.

Schlafkontrolle is operated by Dmytro Bukhtaiev. Email info@schlafkontrolle.com or write to 5 Cheapside, London EC2V 6AA, United Kingdom.

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  • Order support

    Include your order number and a short description so we can look into it.

  • Product questions

    Tell us what you are comparing or what you need help understanding.

  • Returns & delivery

    For return, delivery or address questions, send the relevant order details through the form.

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Quick answers

Useful information before you send the form.

When will I receive a reply?

We answer messages as soon as we can during normal working hours. Please include your order number when your question relates to an order.

How can I track my order?

If tracking is available, the tracking details are sent to the email address used at checkout. You can also contact us with your order number.

How do I request a return?

Contact us before sending anything back. We’ll confirm eligibility, any relevant exclusions and the next steps for your order.

Which shipping options are available?

Available destinations, delivery options, estimated timing and charges are shown at checkout for your address.